Delivery & Shipping Policy

Summary

• Digital delivery: Most tickets/confirmations are delivered digitally (email/in-app).
• Physical shipping (some events): For certain events, the organiser may ship physical tickets/passes/merchandise where explicitly stated on the event page/checkout. In such cases, the organiser is solely responsible for shipping, delivery timelines, and fulfilment.

1) Digital delivery (default)

• Delivered via email to the address used at checkout and/or via the in-app "My Tickets/Bookings" section (if applicable).
• Digital delivery is usually within 15 minutes of successful payment (often instantly).

If you do not receive your digital ticket/confirmation:

• Check your spam/junk folder
• Verify the email/phone used at checkout
• Contact support at [email protected] with your Order ID / booking reference

2) Physical shipping (only where explicitly offered by organiser)

If physical tickets/passes are offered, the event page/checkout will indicate:

• Whether physical shipping is required/available
• Shipping address requirements
• Expected dispatch/delivery timelines (as provided by the organiser)
• Any shipping fees (if applicable)

Organiser responsibility

• The organiser is responsible for packaging, dispatch, courier selection, tracking, delivery, and handling shipping-related customer queries.

Thumpn responsibility

• Thumpn provides the platform for discovery/booking and may facilitate support routing, but does not take responsibility for physical shipping delays, loss, damage, or courier performance.

3) If you did not receive your ticket/confirmation

• For digital: Check spam/junk, verify your email/phone used at checkout, then contact [email protected] with your booking reference.
• For physical: Contact [email protected] with your booking reference; we will route your request to the organiser, who will handle fulfilment.

4) Entry requirements

Some venues may require a valid ID matching the booking name. Venue rules are set by organisers/venues.

5) Support

Email [email protected] or contact +91-8655908803.