1. PRELIMINARY
1.1. These terms and conditions (“Terms of Use”) along with our Privacy Policy (here), Community Guidelines (here), and other policies (collectively, “Platform Policies”) available on [insert hyperlink to the website and app] (“Platform”) form a legally binding agreement between You (“User” or “You” / “Your”) and Thumpn Entertainment Private Limited (“thumpN” /“Us” / “We” / “Our”). These Terms of Use apply to Your use of the Platform and for availing any Services from Us.
1.2. YOU MUST READ, UNDERSTAND, AND AGREE WITH OUR PLATFORM POLICIES CAREFULLY BEFORE ENGAGING OR/AND PARTICIPATING ON THE PLATFORM.
1.3. If You do not agree or understand any part of these Terms of Use or Our Platform Policies, please reach out to [email protected] and refrain from using Our Platform or/and availing Our Services in the meantime.
1.4. Definitions: All capitalised terms not defined in these Terms of Use shall have the meaning given to them in the Annexure.
1.5. Updates: We retain the right to modify or amend these Terms of Use. You can refer to the “Last Updated” header above to see when these Terms of Use were last amended. Your continued use of the Platform after any change means You accept the revised Terms of Use. If You do not agree to the changes, You must stop using the Platform and, where relevant, close Your User Account. If We make material changes to the Terms of Use, We may notify You in a reasonable manner and give You an opportunity to review the changes before they take effect.
2. About the platform
2.1. Services: The Platform is operated by thumpN as an Agentic AI led discovery and ticketing platform that connects Event Organisers, attendees, and creators through an integrated ecosystem of ticketing, Event discovery, and community features. We are predominantly a technology service provider that allow Users to discover and attend live Events, performances, shows and/or workshops across India. The Platform offers a range of services including those outlined below (collectively, “Services”).
2.1.1. Ticketing: We may act as authorised agents or facilitators on behalf of Our Organisers for the Events listed by them on the Platform, and offer access, ticketing and allied services for such Events.
2.1.2. Tailored suggestions: Subject to the Privacy Policy, We process Your engagement on the Platform (including likes, dislikes, saves, scroll patterns, time spent on specific Platform Content) and pre-specified third- party platforms (e.g., Spotify, Apple Music, etc), including Your responses to quizzes on the Platform, to curate or recommend certain Events to You. You may opt out of receiving curated recommendations at any time through Your User Account settings or Our Privacy Notice.
2.1.3. Discovery Bot and Event discovery: The Platform offers an Agentic AI led assistant and chatbot (“Discovery Bot”) that answers Your queries about Events and provides curated Event recommendations. The Discovery Bot is powered by artificial intelligence and large language models (“LLMs”) operated by Our third-party providers. All Discovery Bot responses are generated by AI and should not be treated as human advice or recommendation. The specific features, data processing, and usage guidelines for the Discovery Bot are set out in detail below in Clause 8.
2.2. Prospective services: We may introduce other functionalities, services, and features on the Platform from time to time, which will be deemed to be covered under these Terms of Use and Platform Policies, in addition to any specific terms for such services, functionalities or features.
2.3. Third-Party Platforms: Our Platform Policies do not apply to Your browsing, accessing, or transacting on any third-party platforms, websites, or applications (“Third-Party Platforms”) that You may access through the Platform or in connection with the Services. Your access and use of any Third-Party Platform is governed by the terms and policies of the relevant third party, and We have no liability or obligation in that regard. The fact that We provide discovery and/or redirection to Third-Party Platforms does not make Us responsible for any actions or inactions in relation to the goods or services offered by such Third-Party Platforms.
3. ACCESS TO THE PLATFORM AND REGISTRATION
3.1. Eligibility: You may use the Platform and/or Our Services if You are competent to contract under Applicable Laws. If You are not competent to contract, You may only use the Platform with the verifiable consent of a parent or legal guardian. By registering on the Platform, You (or Your parent or legal guardian, as applicable) represent and warrant that You (a) meet this eligibility criteria; and (b) will provide Us with the requisite particulars as required under Applicable Laws. It is clarified that Event-specific eligibility restrictions may also apply, as decided by the concerned Event Organiser singly or jointly with Us.
3.2. User Account: To access the full range of Our Services, You must register with the Platform as a User and maintain a valid and active account (“User Account”) in accordance with these Terms of Use. We may, at Our sole discretion, block Your access to the Platform (or any part thereof), restrict Our Services to You, and temporarily or permanently delete Your User Account if We find Your conduct or participation to be in violation of Our Platform Policies.
3.3. Onboarding: You can register with Us by agreeing to these Terms of Use and providing Us with accurate and complete information at the time of registration. This will include: (a) Your mobile number; and (b) full name. You may also provide your email-ID in addition to the above. Once these details are submitted, a one-time password (“OTP”) will be sent to Your email ID and mobile number to verify Your details. We recognise that these details are Your personal data and confirm that they will be processed as per Our Privacy Policy and Applicable Laws.
3.4. Commercial communications: We partner with registered telemarketers (“Authorised Communication Partners”) to (a) deliver OTPs to Your registered mobile number and/or e- mail for onboarding as outlined in Clause 3.3; and (b) send You promotional, transactional, Services-related and Event related communications. Our Authorised Communication Partners will process Your information only for the purposes identified in the Privacy Policy. By creating Your User Account and transacting on the Platform, You agree to receive transactional and service messages (as defined under Applicable Laws) including OTPs, Ticket confirmations, etc. Since these messages are essential for the provision of Our Services, We or Our Authorised Communication Partners retain the right to send You such messages even if You have registered Your mobile number in the Do Not Disturb (“DND”) registry.
3.5. Guest browsing: Non-Users may access and interact with some limited features of the Platform, such as viewing Events listed on the Platform, interacting with the Discovery Bot, and engaging with Third-Party Platforms (“Guest Browsing”). Our Platform Policies apply to such non-Users as well, to the extent relevant and applicable to them.
3.6. User affirmations: By using Our Services via the Platform, You confirm that all information submitted by You is accurate and complete, and You undertake to update it as necessary. You are responsible for the security of Your User Account and any information that You upload or share through it. You must notify Us immediately of any unauthorised use of Your User Account and provide all relevant information that We request. You may write to Us at [email protected] for this purpose.
3.7. Our rights: We may, at Our discretion and without liability, refuse registration, suspend or restrict access, request government-issued identity documents from You, or block devices where We suspect (a) a breach of Platform Policies; and/or (b) fraud, security risk, or Your non- compliance with Applicable Laws. We reserve the right to impose measures such as placing limits on Your devices and sessions and requiring multi-factor authentication to mitigate fraud risk. We are only responsible for providing You access to the Platform and standard support for Our Services, in Our capacity as a technology service provider facilitating Services to Users on a principal-to-principal basis.
4. CART, ORDERS AND PAYMENTS
4.1. Cart and checkout mechanics: As noted in Clause 3.5, while the Platform allows Guest Browsing, You will be required to verify Your identity and registered mobile number when You proceed to checkout. Additionally, where physical items such as Tickets, bands, lanyards, merchandise or other materials need to be delivered to You, You may be required to provide Your delivery address to facilitate such delivery. The Platform provides a digital cart interface (“Cart”) that allows You to add Tickets, passes, merchandise, F&B vouchers, and associated items or add-ons (collectively, “Tickets”) to Your Cart before purchase. To ensure fair access and prevent automated market manipulation, all Tickets in the Cart are subject to a strict temporary reservation window that will be mentioned during Your check-out process (“Cart Expiry”). We will make reasonable efforts to inform You of the Cart Expiry period during checkout. Further, please take note of the following when transacting on the Platform.
4.1.1. Release of Tickets: We do not guarantee that Tickets will be reserved until Your payment for such Tickets is processed by Our Payment Service Providers. If Your payment is not successfully processed within the Cart Expiry period, Your Ticket selections may be released to other Users without any liability to Us, Our Partners, agents or Payment Service Providers.
4.1.2. Buying for someone else: The Platform allows You to purchase Tickets on behalf of another individual with an active User Account on the Platform (“Pre- Purchase”). When completing a Pre-Purchase, You must provide the designated User’s registered mobile number or other identifying details as required by the Platform. You remain responsible for ensuring the accuracy of the recipient’s details, and We shall not be liable for any errors arising from incorrect information provided by You.
4.1.3. Assigning Tickets: Subject to any Event-specific restrictions and the conditions set out herein, You may assign a single Ticket or multiple Tickets after purchasing it on the Platform to another individual(s) with an active User Account on the Platform. The Tickets can be assigned or transferred only through the “Assigning Ticket” feature on the Platform, and such assignment must be made before the bar code of the ticket gets activated. Once the barcode is active, Tickets can no longer be assigned through the Platform. If You need to assign a Ticket after the bar code of the Ticket is activated , please contact our customer support team at [email protected] for help. Upon assignment of a Ticket, the assignee User will receive a notification and must accept the assignment within twenty-four (24) hours. If the assignee does not accept the assignment within this period, the Ticket will automatically revert to Your User Account. Once the assignee accepts the Ticket, such User will assume all rights and responsibilities associated with the Ticket. The assignee User is prohibited from further assigning or transferring the Ticket to any other individual.
4.1.4. Binding obligations: Your order becomes a binding contract with Us only when Your payment is successfully captured and an order confirmation is issued to You. If Your payment fails, is declined, or is reversed before order confirmation for any reason, We will have no obligation to You or any other party regarding the Ticket(s).
4.1.5. Additional terms/ policies may apply: The specific terms, restrictions, and/or policies of the applicable venue and/or Event Organiser may apply in addition to Our Platform Policies. We will make reasonable efforts to make such additional policies available to You when they impact the pricing of Tickets. You are responsible for reading and complying with all such additional policies before completing Your purchase.
4.2. Pricing, taxes and fees: Unless stated otherwise, the prices of Tickets listed on the Platform are inclusive of applicable Goods and Services Tax (“GST”) and may be subject to separately disclosed charges including Platform and/or payment processing fees. We may, at Our sole discretion, charge a booking fee from the Users for use of Our Services. A GST e-invoice for booking fees charged by Us will be issued by Us in accordance with Applicable Laws. A GST invoice for the Ticket itself is the responsibility of the concerned Organiser; while We will use reasonable efforts to procure such invoice from the Organiser on Your request, the availability of such invoice depends solely on the Organiser and We shall not be liable for the Organiser’s failure to provide the same. Any applicable discounts, offers, or promotional pricing will be disclosed at checkout and may be subject to specific conditions imposed by Our Organisers or Partners.
4.3. Payment Service Providers: To process Your transactions securely, We integrate the Platform with a payment architecture comprising payment aggregators authorised by the Reserve Bank of India (“RBI”) and other payment gateways (collectively, “Payment Service Providers”). Depending on Your payment instrument (e.g., card, UPI), Your payment will be processed by one or more of Our Payment Service Providers. By placing an order, You authorise Our Payment Service Providers to debit Your payment instrument for the order amount (including applicable fees and taxes) and to process reversals and refunds as per Applicable Laws. All card payments via the Platform will only be processed by Our PCI-DSS compliant Payment Service Providers. Further, You hereby acknowledge and affirm the following particulars.
4.3.1. Relationship with Users: Your relationship with ThumpN is on a principal-to-principal basis and You authorise Our Payment Service Providers to process, facilitate, and remit payments on Your behalf. The Platform is not a banking or financial service since it merely facilitates automated online electronic payment. As a facility provider, We will not be liable for payment-related matters including non- receipt or non-payment of any funds.
4.3.2. Our liability: We are not liable for failures within the payment gateway infrastructure of Our Payment System Providers or Your issuing bank’s network, including for aspects such as API downtimes and payment processing delays. All disputes related to chargebacks, unauthorized card usage, or fraud must be directed to Your issuing bank basis their respective policies.
4.3.3. Additional rights: We may request additional verification, place a temporary hold, and/or cancel an order and refund Your payment towards Ticket(s) where We reasonably suspect fraud, unauthorised use, regulatory non-compliance, or a breach of Our Platform Policies. We also reserve the right to limit the number of Ticket(s) per User or per device for specific Events to protect fairness and integrity.
4.4. Chargebacks: If You have a dispute about a transaction, non-delivery of a Ticket, or Event cancellation, You agree to first try to resolve it with Us by writing to [email protected] before initiating a chargeback request with Your issuing bank or credit card network. If a chargeback claim is subsequently found to be fraudulent, invalid, or unjustified by the relevant Payment Service Provider, acquiring bank, or card network, You will remain financially liable to Us for the disputed amount. We may suspend fulfilment, withhold benefits, future refunds where We reasonably suspect fraud, abuse, or a chargeback request being raised on a fulfilled order.
4.5. Failed transactions and refunds: All transactions on the Platform are final unless the Organiser’s terms or Applicable Laws provide otherwise (e.g., where an Event is cancelled or materially rescheduled). If Your bank account is debited but the Platform fails to generate an order confirmation due to a network timeout or similar issue (“Failed Transaction”), We will automatically instruct Our Payment Service Providers to initiate a reversal.
4.5.1. Timelines: Processing of payment reversals will be governed by the Turn Around Time (TAT) guidelines prescribed by the RBI (“Guidelines”). These timelines depend on Your selected payment method. ThumpN is responsible for initiating the refund request only and You acknowledge that the actual timeline for the funds to reflect in Your account is dependent entirely on the settlement cycles of Your issuing bank or other payment system operator.
4.5.2. Disclaimers: Platform and/or payment processing fees may be non-refundable unless required by Applicable Laws or expressly stated otherwise. Partial refunds, if any, will be processed in accordance with the Platform Policies, the applicable Organiser’s terms, and any other Event-specific policies.
4.6. Data processing: The Platform retains the right to collect and store certain data for customer identification and fraud prevention purposes, including the last 4 (four) digits of Your card and masked UPI ID, along with payment response data from Our Payment Service Providers, in accordance with the Privacy Policy and Applicable Laws. To assess the effectiveness of promotional campaigns and deliver curated Event recommendations, We also process Your UTM attribution data for the purposes set out in the Privacy Policy. In compliance with PCI- DSS and RBI’s directives on tokenization, We never store raw Card-on-File (CoF) data or unencrypted Primary Account Numbers (“PAN”) on Our servers or databases.
4.7. Refund and Cancellation Policy
4.7.1. All Ticket purchases on the Platform are final and non-refundable unless (a) the Event is cancelled or materially rescheduled by the Organiser; (b) a refund is expressly permitted under Applicable Laws; or (c) otherwise stated in these Terms of Use or the applicable Event-specific terms.
4.7.2. User-initiated cancellations: Unless the applicable Event-specific terms permit cancellations, You may not cancel a confirmed Ticket booking. Where cancellation is permitted, the refund amount (if any) and applicable deductions will be as specified in the Event-specific terms displayed at checkout.
4.7.3. Event cancellation or material changes: If an Event is cancelled, postponed, or materially altered by the Organiser, We will notify You using Your registered contact details and process refunds in accordance with the Organiser’s terms or Applicable Laws. Refunds will be credited to Your original payment instrument within RBI prescribed timelines, and if You had made any part of Your payment using Thumps, the Thumps (defined below in 5.1) will be refunded to the Wallet.
4.7.4. Non-refundable amounts: Booking fees, payment processing fees are non-refundable unless required by Applicable Laws. Any discounts or promotional benefits applied at checkout will be forfeited upon cancellation and cannot be reinstated.
4.7.5. Refund timelines: Where a refund is approved, We will initiate the refund within 7 (seven) business days of approval. The actual credit to Your account depends on Your payment instrument and issuing bank’s settlement cycles, which are beyond Our control.
4.7.6. Relation to other provisions: This Clause is in addition to, and does not limit, the specific refund and cancellation provisions in Clause 4.5 (Failed transactions).
5. Wallet
5.1. Overview: The Platform provides You with a digital wallet (“Wallet”). The Wallet lets You store and use Thumps on Our Platform. Thumps are reward points that you can collect by engaging with the Platform in several ways, for example, by referring friends, completing Your profile, or interacting with Our Discovery Bot. The following clauses set out the detailed terms governing the use of Wallet and Thumps.
5.2. Nature of the Wallet: The Wallet is an integrated ledger that allows Users to use the Thumps in it, exclusively towards the purchase of Tickets or other Services offered by Us on the Platform. The Wallet is a closed system prepaid instrument and is not a bank account, savings product, or payment instrument regulated by the RBI. The Thumps collected in the Wallet cannot be redeemed for cash, transferred peer-to-peer, or used on Third-Party Platforms. The Wallet is non-interest bearing and must not be treated as a deposit or investment product.
5.2.1. Ledger mechanics: All amounts in the Wallet are denominated and stored in the in-app currency Thumps.
5.2.2. Creation and activation: A Wallet is automatically provisioned and linked to Your User Account upon Your registration of a User Account on the Platform. By creating a User Account, engaging with the Platform, or accepting any credits or refunds, You consent to the auto-creation and operation of the Wallet in accordance with these Terms of Use and no additional opt-in is required from You.
5.2.3. Restrictions: The amounts in the Wallet do not represent cash equivalents and cannot be utilised towards settlements of monetary amounts outside the Platform or other third-party purchases and transfers. Under no circumstances can any amount in Your Wallet be cashed out or withdrawn to a fiat bank account or loaded onto any other payment instrument.
5.3. Thumps: Thumps may be credited to eligible Users basis their engagement on the Platform. Thumps are reward points issued for use only within the Platform’s ecosystem and are not a substitute for money or money’s worth. Thumps neither amount to money, legal tender or deposits nor carry any real-world value outside the Platform. Thumps cannot be purchased, traded, assigned, transferred, pledged, transferred, withdrawn, or topped up using any payment instrument. Nothing creates any fiduciary, trust, or escrow relationship between You and Us in relation to Thumps.
5.3.1. Earning Thumps: We may credit Thumps to Your User Account for specific engagements or qualifying activities as announced by Us on the Platform from time to time. Such engagements may include interacting with the Discovery Bot, referring prospective Users, buying Tickets on the Platform, participating in games / quizzes on the Platform, etc. The terms underlying each engagement will be set by Us and may be modified, suspended, or withdrawn at any time.
5.3.2. Validity, expiry and adjustments: Thumps will expire on March 31 of the financial year in which they were issued. However, if You collect Thumps between January 01 and March 31 of any financial year, those Thumps will expire on 30th June of that same year. Expired Thumps will lapse automatically and are not restorable. We also retain the right to forfeit Thumps (a) if Your User Account is terminated for breach of Platform Policies; (b) where We reasonably determine that Thumps were earned through fraud or breach of Platform Policies; or (c) to comply with Applicable Laws. We may correct Thumps balances for posting errors, system issues, or miscalculations, and may refuse, reverse, or cancel credits or redemptions if We suspect any breach of Applicable Laws or Our Platform Policies.
5.3.3. Governing terms: Your earning, redemption, and use of Thumps is additionally governed by the thumps Terms and Conditions available at How to earn thumps (“thumps T&C”), which may be updated by Us from time to time. The Thumps T&C is supplementary in nature and provides additional guidance on the Thumps feature.You are encouraged to review the Thumps T&C periodically, and Your continued use of the Thumps feature after any update constitutes Your acceptance of the revised Thumps T&C.
5.4. Administrative override: You acknowledge that Our system administrators have the right to override, credit, debit, or nullify amounts in Your Wallet. Such measures may be exercised without prior notice to You in the following illustrative instances: (a) correction of technical errors; (b) expiration of time-bound credits or rewards; (c) suspected fraudulent activity, chargeback abuse, or violations of the Platform Policies; or (d) to ensure compliance with Applicable Laws. Where any such override action is taken, We will notify You through Your registered contact details within a reasonable time following such action, along with the reason for the override. If You believe an override was made in error, You may raise a dispute through the Grievance Redressal mechanism set out in Clause 12.
5.5. Our Disclaimers for the Wallet: While thumpN implements robust security protocols, We cannot and do not warrant that the Wallet will remain free from glitches, cyber-attacks, or temporary downtimes. To the maximum extent permitted under Applicable Laws, We disclaim all liability for any loss of Wallet balances resulting from unauthorized access to Our systems / databases, Your User Account (due to compromised User credentials), technical failures, database corruption, or system synchronisation errors. Your sole recourse in such events and Our limited liability for such shall be limited to the amounts specified in Clause 11.
6. DISCOVERY BOT
6.1. The Platform offers a Agentic AI led discovery bot named “Shadow” to aid Users in discovering Events, getting curated responses to their Event-related queries . The Discovery Bot is powered by Our Platform’s API integrations with third-party LLM providers.
6.1.1. Mobile application: On Our mobile application, the Discovery Bot is presented as part of the onboarding flow, where it introduces itself and requests Your name and mobile number, which will be verified through an OTP. Users also retain the option to input their exact location details for more curated recommendations on Our Platform but provisioning of location remains completely voluntary. Once these details are submitted by You and verified by Us, Your User Account is created on the Platform.
6.1.2. Desktop: On Our website, non-Users may engage with the Platform without having to interact with the Discovery Bot as part of the onboarding flow. However, undertaking any transaction on the website / Platform requires the creation of a User Account.
In addition to onboarding, You may interact with the Discovery Bot at any point during Your journey on the Platform, including by clicking the dedicated logo for the Discovery Bot on Your profile page.
6.2. Permitted use: The Discovery Bot’s responses will be limited to information about Events and related Platform Content, including (i) Native Events and (ii) Third-Party Events listed on Third-Party Platforms. The Discovery Bot will not provide legal, medical, safety, financial, or any other professional advice, and must not be used for any purposes unrelated to Events. No audio-visual outputs or videos can be generated by the Discovery Bot and all graphical elements, imagery, or other creatives displayed in its responses are limited to those curated by Us or Our Partners. For Third-Party Events, the Discovery Bot’s responses shall remain textual and descriptive. Your use of the Discovery Bot is additionally governed by Clause 810, Our Community Guidelines and Other Platform Policies.
6.3. Third-Party Events: The Discovery Bot may display an Agentic AI-generated summary of relevant Third-Party Event(s) depending upon your prompts or query, along with details collated from publicly available sources including Event name, time, venue, starting ticket price, and the relevant Third-Party Platform listing the Third-Party Event. The Platform only provides discovery and redirection services concerning such Third-Party Events and does not control or endorse the Third-Party Platform(s) to which You may be redirected. The Third-Party Events and Your participation there will always be governed by the terms and conditions of the respective Third-Party Platform listing such Third-Party Event(s), and ThumpN disclaims all liability for any Claims arising out of or in connection with Your access to, participation in, or reliance on any Third-Party Event or a Third-Party Platform.
6.4. Data processing: We process Your prompts and data input by You while interacting with the Discovery Bot, with Your allied engagement on the Platform in accordance with Our Privacy Policy and Applicable Laws. While we integrate with third-party LLM providers to respond to Your prompts, We do not transfer Your prompts, identifiers, or any personal data to them. Only limited de-identified or inferential datasets concerning about Your engagement with the Discovery Bot are shared with Our third-party LLM providers to improve the Discovery Bot’s responses.
6.5. Discovery Bot’s persona: The Discovery Bot is presented to You with a unique persona, bearing a name and image, to enhance Your experience whilst interacting with the Discovery Bot. Is it hereby clarified that the Discovery Bot is modelled by us to not bear any resemblance or association with any person (living or dead) or any fictional character. Any such resemblance is purely incidental and unintentional and We disclaim any liability that may accrue to Us concerning the same.
6.6. Moderation and changes: We may implement technical and administrative safeguards to prevent misuse of the Discovery Bot, including prompt filtering and moderation. We may review Your interactions with the Discovery Bot for ensuring compliance with Our Platform Policies and Applicable Laws. We retain the right to restrict or suspend Your access to the Discovery Bot or take other appropriate actions where We reasonably suspect misuse or non- compliance with Applicable Laws. You hereby acknowledge that the Discovery Bot is an evolving Platform feature and may be updated, restricted, suspended, or discontinued at any time, including for maintenance or upgrades, without prior notice or liability to You.
7. MOMENTS
7.1. Overview: As part of Our Services, We will also offer a feature whereby the Platform will depict an album of selected photographs, GIFs or videos (“Moments Content”) for some Native Event(s) listed on the Platform. For each eligible Native Event, either thumpN or the relevant Organiser (including through their authorised photographers, contractors or agents) will capture multiple photographs and/or videos of the Native Event at the venue. Some of these images, videos or GIFs based on Our editorial discretion will be selected to be included in the album comprising the Moments Content for that Native Event (“Moments”). It is neither a guarantee that a Native Event will have the Moments feature available, nor a promise that any particular User will be depicted in the Moments Content.
7.2. Eligibility and access: Access to the Moments album for a Native Event will be made available via the Platform only to Users who have purchased a Ticket for that Native Event on the Platform. Access will be provided within a reasonable time after the Native Event ends, subject to Our processing and curation timelines for the Moments Content, which may vary by Native Event. We retain the sole discretion to determine the period for which a Moments album remains available on the Platform and may archive, restrict or remove access in accordance with Our Platform Policies, Organiser requirements, or Applicable Laws.
7.3. Sharing and permitted use: The Platform may provide controls that allow Users to share either the entire Moments album or individual Moments Content on certain social media platforms. Sharing is provided solely for personal, non-commercial purposes and does not transfer any ownership or grant any other rights to Users in the Moments album or Moments Content. You agree not to:
7.3.1. alter, remove, or obscure any watermarks, attributions, or other proprietary notices that may appear on or within the Moments Content; or
7.3.2. edit or adapt the Moments album or Moments Content in a manner that misrepresents persons, venues, or brands, infringes third-party rights, or violates Our Platform Policies or Applicable Laws.
Your sharing of the Moments album or Moments Content on any other platform is governed by that platform’s terms and policies, which may change without notice. ThumpN does not control such platforms and is not responsible for their availability, data handling, or downstream use of shared content. You remain exclusively responsible for the consequences of such sharing, especially for any corresponding loss, damage or Claims that it may invite against Us or Our Partners.
7.4. Ownership and restrictions: All Moments Content forming part of the Moments album is owned by Us or Our Partners. Subject to Your compliance with Our Platform Policies, You are granted a limited, revocable, non-exclusive, non-transferable, and non-sublicensable right to view the Moments Content within the Platform and to share it using the Platform’s native sharing features for personal, non-commercial use. Except to the limited rights granted to You under this Clause 79.4, You must not download, copy, reproduce, distribute, publicly display, create derivative works from, scrape, commercialise, or otherwise exploit any part of the Moments album, Moments Content, or any related Platform Content. Nothing in this Clause 7 grants You any ownership rights in the Moments Content.
7.5. Privacy and publicity rights: By purchasing a Ticket for a Native Event on the Platform and attending the Event, You expressly acknowledge the possibility of general photography at the venue for purposes determined by the relevant Organiser / venue, including for inclusion of Your imagery in the Moments album or Moments Content. You consent to the capture of Your image and appearance vis-à-vis Your attendance at the concerned Native Event.
7.5.1. Minors: If You are a parent or legal guardian accompanying a minor to an Event, You consent to be making the latter’s personal data publicly available insofar as the minor’s attendance at the relevant Native Event is concerned. Further, You hereby consent to the minor(s)’ incidental appearance in any imagery concerning the Native Event, which may also form a part of the Moments Content.
7.5.1. Your objections: If You appear as a readily identifiable subject in any Moments Content and do not wish to be depicted as such or want to flag any other concern regarding the same, You may write to Our Grievance Redressal Officer at [email protected].
7.6. Moderation and changes: We may edit, remove any Moments Content or the entire Moments album at any time for any reason, including where required by the Organiser, venue, artist management, or to comply with Applicable Laws. The Moments feature may itself be updated, restricted, suspended, or discontinued, in whole or part, without prior notice or liability to You.
8. GENERAL USER OBLIGATIONS
8.1. Compliance with Platform Policies and Applicable Laws: You agree to use the Platform and Services in accordance with the Platform Policies and only for lawful purposes under Applicable Laws. If any feature of the Platform allows You to host, upload, modify, publish, transmit, store, update, or share information, You must not use such feature(s) or the Platform to submit or disseminate any information, data, or User Content (defined below) that is prohibited under Applicable Laws or the Platform Policies. If You fail to comply, We may, without prejudice to any other rights under these Terms of Use or Applicable Laws: (a) remove or disable access to non-compliant information; (b) suspend Your access to the Platform; or (c) disable Your User Account. Nothing in the Platform Policies limits Our rights to comply with governmental, court, and law-enforcement requests or requirements relating to Your use of the Platform and/or Services.
8.2. Accuracy of information: You must provide true, accurate, current, and complete information at all times while using the Platform. You are responsible for maintaining the confidentiality and security of Your User Account and for all activities undertaken through it. You must promptly notify Us at [email protected] of any suspected unauthorised use of Your User Account and cooperate with Our requests for information. You accept full responsibility for any violation of Applicable Laws or breach of Platform Policies effected via Your User Account.
8.3. Lawful and fair use: You must not access or use the Platform for any unlawful purpose or in a way that infringes the rights of others. Without limiting the foregoing, You must not, and must not enable others to: (a) interfere with, disrupt, or attempt to impair the integrity or security of any computer resource of the Platform; (b) probe, scan, or test the vulnerability of Our systems; (c) reverse engineer, decompile, or disassemble any part of the Services and/or the Platform; (d) use any cheats, exploits, bots, web-crawlers, scrapers, or other automated tools to copy, reproduce, manipulate, or interfere with the Platform, Platform Content, or Our systems; or (e) attempt to circumvent Event capacity controls, Seat Escrow mechanics, device or session limits, or any other technical or administrative safeguards employed by Us.
8.4. Prohibited conduct: You must not, and must not enable others to, engage in unauthorised resale, transfer, duplication, tampering, forgery, or other misuse of any Tickets, guestlists, Thumps balances, or other benefits offered on the Platform. You must comply with all Event and venue-specific rules, policies, and terms and must not misrepresent Your identity or eligibility to access any Event. You also agree not to initiate or assist in unjustified or fraudulent chargebacks and acknowledge Our right to suspend fulfilment, withhold benefits, and set off any amounts credited or payable to You where We reasonably suspect fraud, abuse, or non- compliance with these Terms of Use. Without prejudice to the foregoing, We may, at Our sole discretion, investigate suspected fraudulent or unauthorised activity, including Ticket resale, and pursue appropriate remedies available under Applicable Laws.
8.5. User Content standards: Where the Platform enables You to create, upload or share any content, including photographs, ratings, artwork, audio, video, images, text, or other audio-visual material (“User Content”), You are solely responsible for such User Content and for obtaining all rights, licences, consents and permissions necessary to upload it to the Platform and to share it with other Users. All obligations under this Clause 8 apply equally to any User Content uploaded / generated by You on the Platform. Without limiting the foregoing, You must not submit any User Content that is among other things:
8.5.1. violative of personality / proprietary rights, illegal, harmful, defamatory, obscene, pornographic, paedophilic, invasive of privacy (including bodily privacy), harassing or insulting;
8.5.2. classifiable as “synthetically generated information” prohibited under Applicable Laws, including content that falsely depicts or portrays a natural person or real-world event in a manner likely to deceive;
8.5.3. a software virus or any other computer code, file or program designed to interrupt, destroy or limit the functionality of Our systems, Platform or databases;
8.5.4. racially or ethnically objectionable or that promotes or relates to money laundering or gambling;
8.5.5. harmful to children or that threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign States, or public order;
8.5.6. incites the commission of any cognisable offence or prevents its investigation;
8.5.7. intended to spread misinformation or is otherwise patently false, untrue or misleading;
8.5.8. violative of Applicable Laws.
8.6. Synthetically generated information: Without limiting the restrictions in Clause 810.5 above, where lawful and permitted as per Applicable Laws and the Platform Policies, any synthetically generated User Content uploaded on the Platform must be labelled in a manner such that it is prominently classifiable as synthetically generated. You are prohibited from removing, suppressing or altering such labels or identifiers.
8.7. Engaging with the Discovery Bot: The Discovery Bot’s responses are meant for Event discovery and curated recommendation purposes only. You must not rely on the Discovery Bot for legal, medical, safety or any other professional advice, and We disclaim all liability concerning Your reliance on such responses. You are strictly prohibited from using the Discovery Bot to (a) generate or solicit content prohibited under Applicable Laws including any content likely to fall within the parameters of Clause 810.5; (b) manipulate or subvert the underlying LLM model or its codes; (c) scrape, copy or harvest the Discovery Bot’s outputs or underlying datasets; (d) input any personal data of third parties without their lawful consent.
8.8. Gamified features: All gamified features offered on the Platform including their corresponding rewards, leaderboards or interactions, are offered for entertainment only and do not involve any real-money wagering or betting. No entry fee, Wallet balance, or other monetary consideration is required to participate in gamified features unless expressly disclosed at the point of entry.
8.8.1. You are prohibited from using such features to wager or stake any amount in money or money’s worth for the purpose of earning winnings, and the Platform does not offer any features for such purposes.
8.8.2. You must not share any User Content relating to any game that is not permissible under Applicable Laws. You agree to comply with eligibility conditions, geo-blocking/ age restrictions and all other terms concerning the gamified features offered on the Platform.
8.8.3. Participation in any games, quizzes or gamified features on the Platform is not the only way for You to collect Thumps. Users may collect Thumps through multiple other qualifying engagements on the Platform, consistent with Clause 5.
8.9. ATTENDANCE AT NATIVE EVENTS: FOR NATIVE EVENTS, YOU ACKNOWLEDGE THAT THUMPN AND/OR ORGANISERS OR THEIR AUTHORISED AGENTS / PARTNERS MAY CAPTURE PHOTOS, VIDEOS, AUDIO-VISUAL RECORDINGS, INTERVIEWS AT THE VENUES FOR SAFETY AND PROMOTIONAL PURPOSES IN ACCORDANCE WITH THE CONCERNED VENUE POLICIES AND APPLICABLE LAWS. BY ATTENDING A NATIVE EVENT, YOU AGREE TO MAKING YOUR PERSONAL DATA PUBLICLY AVAILABLE LIMITED TO THE EXTENT OF YOUR ATTENDANCE AND ENGAGEMENT AT THE VENUE(S) OF THE CONCERNED NATIVE EVENT.
9. INTELLECTUAL PROPERTY AND ALLIED RIGHTS
9.1. Platform Content: The Platform includes a combination of content either created by ThumpN or provided to Us by Our service providers, affiliates, licensors, Third-Party Platform operators, Event Organisers and/or their respective contractors, agents and vendors (collectively, “Partners”), and Users. All intellectual property rights, title, and interest (“IP Rights”) in and to the Platform, Moments Content, the Services, and the underlying software, code, databases, User interfaces (UI), visual interfaces, designs, compilations, and all materials published or made available by Us on or through the Platform, including without limitation text, Event listings and descriptions, artwork, graphics, images, photographs, audio-visual content, logos, trademarks and service marks, trade names, and the word mark and logo “ThumpN” (collectively, “Platform Content”) are owned by ThumpN or Our Partners or are otherwise licensed to ThumpN and remain protected under Applicable Laws. Nothing in these Terms of Use grants You any ownership or rights including any IP Rights in the Platform Content.
9.2. Right to use Platform Content: ThumpN grants You a limited, revocable, non-exclusive, non- transferable, non-sublicensable right to access and use the Platform Content solely for Your personal, non-commercial use in connection with the Services. Except as expressly permitted by Us or Our Partners, You must not copy, reproduce, distribute, publicly share or display, scrape, communicate, make available, sell, license, modify, adapt, translate, create derivative works from, or otherwise exploit any Platform Content. Any use of Platform Content other than as permitted under these Terms of Use is prohibited and will be infringing of the IP Rights of ThumpN or Our Partners. In all such cases, We reserve the right to proceed against You in accordance with Our Platform Policies or Applicable Laws. Your access to Third-Party Platforms is subject to their terms / policies and We do not endorse or assume responsibility for any content on such Third-Party Platforms.
9.3. User Content: By submitting User Content, You represent and warrant that You either own all rights (including IP Rights) to it or hold all necessary licences, consents, and permissions to upload it to Our Platform. User Content must comply with the obligations in Clause 7 and must not, among other things, violate the IP Rights or other proprietary or personal rights of any third party. To the extent other individuals are identifiable in the User Content, You affirm that they have provided valid, informed, and unambiguous consent to be depicted in the User Content and for that User Content to be used as permitted under the Platform Policies. We will act as a data processor under Applicable Laws to the extent that We process the personal data of such individuals appearing in the User Content.
9.4. Right to use User Content: To enable the operation, improvement and promotion of the Platform and the Services, You grant to ThumpN and Our Partners a worldwide, perpetual, irrevocable, royalty-free, fully paid-up, non-exclusive, transferable, and sub-licensable licence to host, store, use, reproduce, adapt, modify, create derivative works from, translate, aggregate, analyse, make available, distribute, publicly display, and otherwise communicate Your User Content by any means and media now known or later developed, including for operating, providing, promoting, and improving the Platform / Services. To the extent permitted by Applicable Laws, You consent to waiving any moral rights You may have in Your User Content against ThumpN or Our Partners. Insofar as Your User Content qualifies as Your personal data under Applicable Laws, We shall process the same in compliance with Our Privacy Policy and Applicable Laws.
9.5. Content moderation: We do not routinely monitor and review User Content posted on the Platform, except as part of Our limited due diligence obligations. Accordingly, while You may encounter User Content on the Platform that is inaccurate, illegal, offensive, harmful or violative of the Applicable Laws, We would not be responsible for such deficiencies in the User Content. At any time, if it comes to Our notice that any User Content on Our Platform is inaccurate, illegal, offensive, harmful, violative, or infringes the intellectual property rights of a third party, we may take down such User Content in accordance with Applicable Laws.
10. DISCLAIMERS
10.1. General: To the fullest extent permitted by Applicable Laws, ThumpN along with its affiliates, associates, group companies and Partners disclaim all liability concerning lost profits or lost business opportunities. The Platform and the Services are provided to You on an “as is” and “as available” basis, without any representations or warranties of any kind, whether express, implied or statutory. We disclaim all express and implied warranties of merchantability, fitness, or non-infringement. We do not guarantee that the Platform / Services will be uninterrupted, timely, or error-free. All Platform Content including Event descriptions, recommendations, listings may be provided by Event Organisers or Our Partners and may contain inaccuracies. You acknowledge that Your use of the Platform and Services is at Your sole risk, subject always to this Terms of Use and other Platform Policies.
10.2. Native Events and Organiser control: For Native Events for which We act as facilitator or authorised agent of Our Organisers, You acknowledge that the details including artist line-up, times, running order, seating and venue allocations, and other terms / policies concerning the Native Event are determined by the Organiser and/or venue and are subject to change. The Organiser and/or venue may refuse admission for non-compliance with the applicable Native Event’s terms / policies, without any obligation on Us to provide any damages or compensation to You. Where an Event is cancelled or materially rescheduled, Your remedies will be limited to those stated in the Platform Policies and the applicable terms / policies for the Event, and We shall not be responsible for any costs or losses beyond such stated remedies.
10.3. Third-Party Events: Your access to, transacting with, or reliance on any Third-Party Platform or content thereon is governed by the terms of the relevant third party, without any liability or obligation towards Us. We do not endorse, control, or warrant the accuracy, completeness, legality, or availability of any Third-Party Platform or content thereon, and We are not responsible for delays, cancellations, refusals of entry, non-delivery, quality, safety, or performance of such third-party services.
10.4. Event changes, cancellations and ancillary costs: Event dates, times, venues, seats, capacity, pricing, and related inclusions are subject to change at the sole discretion of the Organiser and/or venue and may be updated without prior notice. Performances and experiences are inherently variable and may be curtailed, delayed, or reconfigured due to artist availability, weather, safety, or Force Majeure Events. Except where expressly required under Applicable Laws or stated in the Platform Policies, We are not responsible for any costs or losses You incur in connection with attending any Event, regardless of whether the Event proceeds, is rescheduled, or cancelled.
10.5. Engagement with the Discovery Bot: When You use the Discovery Bot, Your User Content including the prompts, contextual information, and any linked data or preferences You choose to share may be processed by Us or Our Partners and transmitted to Our third-party LLM providers as described in Clause 6. All outputs (“AI Outputs”) are powered by AI / machine learning models and are provided for Your personal, non-commercial use only. We do not warrant the availability, reliability, or accuracy or results of third-party AI providers or sources that are relied on by the Discovery Bot for generating the AI Outputs. The AI Outputs may be inaccurate, incomplete, or out-of-date. We neither claim any ownership rights in the AI Outputs nor guarantee that they will be free of any third-party rights. You remain solely responsible for Your reliance on and use of all AI Outputs. It is clarified that Our disclaimer under this Clause 10.5 for AI Outputs is applicable to all AI-generated content made available on the Platform including any support assistant.
10.6. Payments and processing infrastructure: Payments on the Platform are processed by Payment Service Providers and other banking channels outside Our control, and their systems may be affected by outages, downtimes, or issuer-side regulatory measures. We do not guarantee that payments will be successfully authorised, captured, or settled, and We will not be responsible to You or any third party for delays or losses attributable to acquiring banks, card schemes, UPI PSPs, or other payment system operators.
10.7. Technology, security and data risks: Access to and use of the Platform relies on networks, servers, software, and devices, including those operated by third parties, which may experience communication failures, errors, distortions, attacks, or delays beyond Our reasonable control. While We implement reasonable security measures, We do not warrant that the Platform will be free of viruses, vulnerabilities, or other harmful components. You are responsible for securing Your devices, network environment, and credentials, and for promptly notifying Us of suspected unauthorised access to Your User Account. We shall not be liable for User losses on account of phishing, data breaches or other frauds or cyberattacks not directly caused by Our gross negligence or wilful misconduct.
11. LIMITATION OF LIABILITY AND INDEMNITY
11.1. Exclusion of certain damages: To the extent not prohibited by Applicable Laws, We, Our parent, affiliates, group companies and Partners shall in no event be liable for any incidental, indirect, punitive, special or consequential damages which You may incur, however caused, regardless of the theory of liability (contract, tort or otherwise), including without limitation, any loss of profits (whether incurred directly or indirectly), loss of goodwill or business reputation, loss of data, cost of procurement of substitute goods or services, diminution of value or any other intangible loss and even if We have been advised of, or might have anticipated, the possibility of such damages.
11.2. Liability cap: You agree that to the extent not prohibited by Applicable Laws, Our total, aggregate liability to You for any and all Claims arising out of or in connection with these Terms of Use, the Platform, the Services, any Tickets,, Wallet, Discovery Bot, or any transaction, whether in contract, tort (including negligence), strict liability or any other legal theory, shall be limited to the lower of the following, as applicable to the concerned Claim. In simple terms, the maximum amount We may owe You is the lesser of (a) what You paid Us for the specific transaction in question, or (b) the total booking fees You paid Us in the 3 (three) months before the Claim arose.
11.3. Liability disclaimers: To the fullest extent permitted by Applicable Laws, We disclaim all liability arising out of or in connection with the Platform and/or Services. We shall not be held liable for: (a) Your reliance on any statement, information and/or data made available on the Platform; (b) temporary or permanent User Account suspensions; (c) direct or indirect damage resulting from the Services; (d) interruptions in the Platform or Services, and/or any losses caused by errors, bugs, data breaches and/or malfunctions; (e) technologies, software and infrastructure provided by third-parties or Our Partners; and (f) actions of any third party or by a User’s use of the Platform and/or Services.
11.4. Your indemnity to Us: To the fullest extent permitted by Applicable Laws, You agree to defend, indemnify and hold harmless Us and Our affiliates, group companies, officers, employees, agents, Partners, Payment Service Providers from and against any and all Claims arising out of or in any way related to Your willful misconduct, gross negligence, or fraud in connection with:
11.4.1. Your breach of the Platform Policies or Applicable Laws;
11.4.2. Your use or misuse of the Platform or the Services, and breach of any terms / policies associated with any Native Event or third-party terms including terms of Third-Party Platform;
11.4.3. Your User Content, including alleged or actual infringement of IP Rights, database, privacy, publicity, or other proprietary / personal rights; and
11.4.4. Your attendance or conduct at any Event, including any violation of venue rules or other safety / security protocols.
11.4.5. Indemnity process: We will give You prompt notice of any Claim for which We seek indemnity, provided that any delay on Our part shall not relieve Your obligations under this Clause 11. We have the right, but not the obligation, to participate in the defence with counsel of Our choice at Our cost. You shall not settle any Claim without Our prior written consent. At Our request, You will be required to take control of the defence and settlement of the Claim with a counsel reasonably acceptable to Us.
12. GRIEVANCE REDRESSAL
12.1. Overview: If You have any complaints or grievances about: (a) any Platform Content or User Content that You believe violates Our Platform Policies or Applicable Laws; (b) Your access to the Platform; or (c) any other Service or feature offered on the Platform, please write to the Grievance Redressal Officer. In Your complaint or grievance, please include Your name, address, contact number, email address, and a description of the complaint or grievance with clear identification of the relevant User Content or Platform Content.
12.2. Our obligations: On receiving a complaint, grievance or notice under Clause 10.1, We reserve the right to investigate and/or take such action as We consider appropriate. We may reach out to You to seek further clarification or assistance with the investigation, or verify the statements made in Your complaint, grievance or notice, and You acknowledge that Your timely assistance with the investigation would facilitate the redressal of the same. You may write to the Grievance Redressal Officer at [email protected].
12.3. We reserve the right to replace the Grievance Redressal Officer at Our discretion by publishing the name and title of the new Grievance Redressal Officer on the Platform. Such replacement will take effect immediately upon publication.
13. MISCELLANEOUS
13.1. Governing law & dispute resolution: You hereby agree to attempt to settle any disputes in connection to the Platform Policies through mutual discussion for a period of 30 (thirty) days from the receipt of a notice of the existence of a dispute. The Terms of Use shall in all respects be governed by and construed in all respects in accordance with the laws of India without giving effect to conflict of laws principles and shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.
13.2. Platform Policies: All personal data collected from Users on the Platform is subject to Our Privacy Policy which is incorporated in these Terms of Use by reference. Users must read and construe all Our Platform Policies together to assess their obligations towards Us and Our Partners.
13.3. Force Majeure: ThumpN shall not be liable for any failure or delay in performing any of its obligations under these Terms of Use to the extent such failure or delay is caused by or arises from a Force Majeure Event or circumstance beyond its reasonable control and not attributable to its fault or negligence.
13.3.1. Where a Force Majeure Event prevents or delays the performance of Our obligations, such obligations shall be suspended for the duration of the Force Majeure Event. We will use commercially reasonable efforts to mitigate the effects of the Force Majeure Event, and to resume performance as soon as reasonably practicable.
13.3.2. It is clarified that a Force Majeure Event includes events affecting Our subcontractors, agents, Partners, Payment Service Providers, Organisers and venue operators where such events prevent or delay Our performance.
13.3.3. If a Native Event is cancelled, rescheduled, curtailed, relocated or otherwise materially affected due to a Force Majeure Event, Your remedies, if any, shall be limited to those expressly set out in the Platform Policies and any applicable Organiser terms. For Third-Party Events, any consequences of a Force Majeure Event, will be governed solely by the applicable third party’s terms / policies.
13.3.4. If a Force Majeure Event continues for a continuous period of 30 (thirty) days in a manner that materially prevents Us from providing a material part of the Services to You, either You or ThumpN may terminate the affected Services or, if appropriate, these Terms of Use as they apply to You, upon written notice and without liability, save that rights and obligations accrued prior to termination shall not be affected.
13.4. Entire understanding: The Platform Policies contain the complete and integrated understanding between You and ThumpN and supersedes any prior understanding, agreement, representation, or negotiation. These Platform Policies are intended solely for the benefit of Users and do not confer third-party beneficiary rights upon any other person or entity.
13.5. Equitable remedy: Notwithstanding anything to the contrary in these Terms of Use, We may seek and obtain injunctive relief in any court of competent jurisdiction. You agree that these Terms of Use are specifically enforceable by Us through injunctive relief and other equitable remedies without proof of monetary damages.
13.6. Assignment: You will not transfer or assign Your rights or obligations under these Terms of Use, whether in whole or part, by delegation, subcontracting, operation of law, or otherwise, except with Our prior written consent. We shall have the right to sub-contract ancillary matters relating to its Services or/and operation of the Platform for efficient and timely delivery of Services.
13.7. Notices: Notices to You will be sent to the relevant contact details available with Us. The Platform may also send You notices regarding Your use of Our Services or other related or incidental matters.
13.8. Severability: If any term, clause, or provision of these Terms of Use is held invalid or unenforceable, then that term, clause, or provision shall be severable from these Terms of Use and will not affect the validity or enforceability of any remaining part of that term, cause, or provision, or any other terms, clause, or provision of these Terms of Use.
13.9. Survival: These Terms of Use incorporated herein by their nature extend beyond their expiration or termination, including, without limitation, sections pertaining to indemnification, use of the Platform, and general provisions, shall survive the termination or expiration of these Terms of Use.
Annexure
Capitalised terms used in the Terms of Use that are not defined in the main body shall have the meanings given below.
1. “Applicable Laws” means all laws, statutes, rules, regulations, ordinances, notifications, directives, guidelines, circulars, and lawful orders of any governmental, regulatory, judicial or quasi-judicial authority that are applicable to You, Us, the Platform, the Services, or any Event, including sectoral directions (for example, those issued by the RBI and NPCI), and all other data protection, consumer protection and e-commerce laws as enforced or due to be in-force.
2. “Claim(s)” means any claim, liabilities, damages, awards, judgments, losses, obligations, penalties, fees, expenses (including, without limitation, attorneys’ fees), and demands arising under or in connection with the Users.
3. “Event” means any live event, performance, show, workshop, or similar experience discoverable through the Platform, and includes both Native Events and Third-Party Events.
4. “Force Majeure Event” means any event or circumstance beyond a party’s reasonable control and not attributable to its fault or negligence that prevents or delays performance, including acts of God, fire, flood, epidemic, pandemic, war, civil commotion, strike, lockout, industrial dispute, governmental action, cyberattacks, data breaches, change in law, network or utility failure, and failures or outages affecting Our subcontractors, Partners, Payment Service Providers, Organisers, venue operators, or other third parties where such events prevent or delay performance.
5. “Grievance Redressal Officer” means the officer designated by ThumpN to receive, acknowledge, and manage complaints and grievances in relation to the Platform, the Services, Platform Content, or User Content, and to coordinate investigation and resolution in accordance with the Platform Policies or Applicable Laws.
6. “Native Events” means Events for which ThumpN acts as facilitator or authorised agent on behalf of Organisers and provides discovery, access, ticketing and allied services directly on the Platform.
7. “Organisers” means Event Organisers with whom ThumpN has a direct contractual or operational arrangement under which ThumpN facilitates discovery, access, ticketing and allied services for Native Events, including where ThumpN acts their authorised agent or facilitator.
8. “Third-Party Events” means Events organised / operated by third-party organisers that are listed on Third-Party Platforms and the Platform merely offers discovery and redirection services concerning such Events.
